Return

About return

You have the right to terminate this contract within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier or a transport company has received or taken possession of the goods.

A 30-day customer satisfaction guarantee applies to all of our products. You can request a guaranteed refund of the purchase price within these 30 days. If you are not satisfied with the purchase, simply send us the unopened and unused product and we will refund you the full purchase amount. We will refund your money within 14 days of receiving the returned product.

In order to exercise your right of withdrawal, you must inform us (CBD EU Trade, postal address, info@cbdeutrade.com, telephone) in writing (by post or by email) that you wish to withdraw from this contract. You can use the attached cancellation form for this purpose, but this is not absolutely necessary.

You can also fill out and submit the withdrawal model form or another clear declaration electronically on our website cbd-liquid-oil.com. If you make use of this option, we will immediately send you a confirmation (e.g. by email) that we have received your message.

In order to meet the cancellation deadline, it is sufficient if you have sent your declaration of exercising your right of cancellation before the deadline has expired.

Consequences of the withdrawal

The amount of your order will be refunded at the latest within fourteen days from the day on which we received notification of your cancellation of the contract. For this reimbursement, we will use the same method of payment that you used for the original transaction, unless otherwise expressly agreed with you; Under no circumstances will there be any charge for this refund. We may withhold a refund until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever comes first.
 
You are obliged to return or hand over the goods to us immediately, but no later than fourteen days from the date on which you informed us of your cancellation of the contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs for returning the goods. You only have to pay for a decrease in value of the goods if this decrease in value is due to handling of the goods that is not necessary to check the type, properties and functionality of the goods.
 
The right of withdrawal does not apply to the following contracts:
 
Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health or hygiene if their seal has been removed / opened after delivery.

Right of return / return

There may be times when you want to return an order. Maybe because you don't like the product after all, or maybe for some other reason why you don't want the order. Regardless of the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.
 
After cancellation, you have a further 14 days to return your product. You will then be credited with the full order amount including shipping costs. You only pay the cost of sending you back to the webshop. These costs amount to approx. 7.25 euros per package. The exact tariffs can be found on the website of your transport company. If you make use of your right of withdrawal, the product will be sent back to the dealer with all accessories supplied and - if this is reasonably possible - in its original condition and packaging. To exercise this right, you can contact us at info@cbdeutrade.com.
 
We will then refund the order amount due within 14 days of registering your return, provided the product has already been received back in good condition.
 
If the product is damaged or the packaging is damaged more than is necessary to try out / test the product, we can pass this depreciation on the product on to you. So treat the product with care and make sure that it is properly packaged when you return it.

How can we help you?

Contact us using the button below to get in touch with us as soon as possible.

Exchange a product?

Would you like to exchange your product? No problem. To do this, please contact info@cbdeutrade.com.
 
However, you bear the costs of returning the product yourself.

I have given the wrong delivery address!

Accidentally given a wrong delivery address? Please contact us as soon as possible. We will then try to change the details for you.