Privacy policy

Last updated on October 31, 2020

Thank you for choosing to be part of our community at CBD EU Trade (“Company“, “we“, “us“, “our“). We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at

When you visit our website (the “Website“) and generally one of our services (the “Services” to which the website belongs ), we use us to appreciate that you trust us with yourpersonal data. We take your privacy very seriously. In this Privacy Statement, we would like to explain to you in the clearest way what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read it carefully as it is important. If this Privacy Policy has any terms and conditions that you do not agree with, please stop using our Services immediately.

This Privacy Statement applies to all information collected through our Services (which includes our website as described above) and all related services, sales, marketing or events.

Please read this Privacy Policy carefully as it will help you understand what we are doing with the information we collect.



    Personal information you provide to us

In short, we collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Site, your interest in information about us or our products and services when you participate in activities on the Site or otherwise when you contact us.

The personal information we collect depends on the context of your interactions with us and the Website, the decisions you make and the products and features you use. The personal data we collect may include:

Personal information provided by you. We collect names, phone numbers, email addresses, billing addresses, and other similar information.

Payment. We may collect information that is required to process your payment when you make purchases, e..B. Your payment number (e..B. a credit card number) and the security code associated with your payment instrument. All payment details are stored by Mollie. The privacy policy can be found here:

Any personal information you provide to us must be true, complete and accurate, and you must notify us of any changes to that personal information.

Automatically collected information

In short, some information—such as your Internet Protocol (IP) address and/or browser and device properties, is automatically collected when you visit our website.

We automatically collect certain information when you visit, use, or navigate the Site. This information does not disclose your specific identity (such as your name or contact information), but may include device and usage information such as your IP address, browser and device characteristics, operating system, language settings, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, as well as for our internal analysis and reporting purposes.

Like many companies, we collect information about cookies and similar technologies.

Information we collect includes:

  • Protocol and usage data. Log and usage data is service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our website and that we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings,as well as information about your activity on the site (e..B. date/time stamps related to your use, pages and files displayed, searches, and other actions you perform, such as.B features, device event information (e..B. system activity, error reports (sometimes referred to as “crash images”


In short, we process your data for purposes based on legitimate business interests, fulfilling our contract with you, complying with our legal obligations and/or your consent.

We use personal information collected through our website for a variety of business purposes described below. We process your personal data for these purposes, relying on our legitimate business interests, in order to enter into or execute a contract with you with your consent and/or to comply with our legal obligations. We specify the specific processing reasons that we rely on alongside each purpose listed below.

We use the information we collect or receive:

  • This makes it easier to create and sign in accounts. If you choose to link your account with us to a third-party account (e..B your Google or Facebook account), we will use the information you provide to us from those third parties to facilitate account creation and the sign-up process for fulfillment of the contract.
  • To post testimonials. We publish testimonials on our website that may contain personal data. Prior to the publication of a testimonial, we will obtain your consent to the use of your name and the content of the testimonial. If you would like to update or delete your testimonial, please contact us at and provide your name, testimonial location and contact information.
  • Request feedback. We may use your information to request feedback and contact you about your use of our website.
  • To enable user-to-user communication. We may use your information to enable communication between user and user with the consent of each user.
  • To manage user accounts. We may use your information to manage our account and manage it.
  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms and conditions and policies.
  • To protect our services. We may use your information as part of our efforts to keep our website safe and secure (e..B. fraud monitoring and prevention).
  • To enforce our terms and conditions and policies, to comply with legal and regulatory requirements, or in connection with our contract.
  • Respond to legal requests and prevent damage. When we receive a subpoena or other legal request, we may need to review the data we hold to determine how to respond.
  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns and exchanges through the Site.
  • Manage raffles and contests. We may use your data to manage raffles and contests if you choose to participate in our contests.
  • Providing and facilitating the provision of services to the user. We may use your data to provide you with the desired service.
  • To respond to user requests/provide support to users. We may use your information to respond to your requests and resolve any issues you may have with the use of our Services.
  • To send you marketing and promotional communications. We and/or our external marketing partners may use the personal information you send us for our marketing purposes if this is in line with your marketing preferences. For example, if we are interested in receiving information about us or our website, subscribing to marketing, or otherwise contacting us, we collect personal information from you. You can unsubscribe from our marketing emails at any time (see “WHAT ARE YOUR DATA RIGHTS“below).
  • Offer you targeted advertising. We may use your information to develop and display personalized content and advertising (and to work with third parties who do so) that are tailored to your interests and/or location and measure their effectiveness.


In short, we only share information with your consent to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data, which we hold on the basis of the following legal basis:

  • Consent: We may process your data if you have expressly agreed to use your personal data for a specific purpose.
  • Legitimate interests: We may process your data if reasonably necessary to achieve our legitimate business interests.
  • Performance of the Contract: If we have a contract with you, we may process your personal data in order to comply with the terms of our contract.
  • Legal Obligations: We may disclose your information if we are required by law to comply with applicable law, governmental requests, litigation, litigation, legal proceedings, or litigation, such as.B in response to a court order or subpoena (including in response to authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information if we depose any possible violations of our policies, alleged fraud, situations with potential threats to a person’s security and illegal activities, or as evidence in litigation in which we are involved, to investigate, prevent or take action.

In particular, we may need to process your information or share your personal information in the following situations:

  • Business transfers. We may share or transfer your information to another company in connection with or during negotiations for a merger, sale of company assets, financing or acquisition of all or part of our business.


In short, we may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is included in our cookie notice.


In short, we will retain your data for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless otherwise required by law.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (e.B. taxes, accounting or other legal requirements). This notice does not require us to retain your personal information for longer than the period during which users have an account with us.

If we do not continue to have a legitimate business need to process your personal data, we will either delete or anonymize this information, or, if this is not possible (e.B. because your personal data has been stored in backup archives), we will securely store your personal data and isolate it from any further processing until deletion is possible.


In short, we want to protect your personal data through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures to protect the security of all personal data we process. However, despite our security precautions and efforts to secure your data, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to defeat our security and not properly collect, access your data. to steal or change. Although we will do our best to protect your personal data, the transfer of personal data to and from our website is at your own risk. You should only access the site in a secure environment.


In short, in some regions, such as the European Economic Area, you have rights that give you better access to and control over your personal data. You can review, change or cancel your account at any time.

In some regions (such as the European Economic Area), you have certain rights under applicable data protection laws. This includes the right (i) to request access and to obtain a copy of your personal data, (ii) request rectification or deletion; (iii) restrict the processing of your personal data; and (iv) to data portability where appropriate. In certain circumstances, you may also have the right to object to the processing of your personal data. To make such a request, please use the contact details below. We will review and process any request in accordance with applicable data protection laws.

If we rely on your consent to the processing of your personal data, you have the right to withdraw your consent at any time. Please note, however, that this does not affect the legality of the processing prior to revocation or the processing of your personal data, which is carried out on the basis of lawful processing grounds which are not the consent.


If you are domiciled in the European Economic Area and believe that we are unlawfully processing your personal data, you also have the right to complain to your local data protection supervisory authority. Contact details can be found here:

If you are domiciled in Switzerland, you can find the contact details of the data protection authorities at:

If you have any questions or comments about your privacy rights, you can send us an email to


If you want to review or change the information in your account at any time, or cancel your account, you can:

  • Sign in to your account settings and update your account.
  • Contact us via the contact information provided.

Upon your request to cancel your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, resolve issues, help with investigations, enforce our Terms of Use, and/or comply with applicable legal requirements.

Cookies and similar technologies: By default, most web browsers are set to accept cookies. If you prefer, you can usually set your browser to remove cookies and reject cookies. Removing cookies or rejecting cookies may affect certain features or services on our website. To disable interest-based advertising by advertisers on our website, visit

Unsubscribe from email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the iron emails or by contacting us with the details below. They will then be removed from the marketing email list, but we may continue to communicate with you, such as .B to send you service-related emails necessary to manage and use your account, respond to service requests, or other non-marketing purposes. To unsubscribe, you can:

  • Contact us via the contact information provided.


Most web browsers and some mobile operating systems and mobile applications include a do-not-track feature (“DNT”) or setting that you can enable to signal your privacy settings that no data about your online browsing activities is being monitored and collected. At this stage, a single technology standard for the detection and implementation of DNT signals has not yet been completed. Therefore, we do not currently respond to DNT browser signals or other mechanisms that automatically communicate your choice to avoid being tracked online. If a standard for online tracking is adopted, which we will have to follow in the future, we will inform you of this practice in a revised version of this Privacy Policy.


In short, if you are based in California, you will be granted special rights to access your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” Act, allows our users living in California to request and receive information about categories of personal information (if any) to third parties for direct marketing purposes and the names and addresses of all third parties with whom we shared personal information in the immediately preceding calendar year, once a year and free of charge. If you are located in California and would like to make such a request, please send us your request in writing using the contact information below.

If you are under 18 years of age, reside in California and have a registered account with the Site, you have the right to request the removal of unsolicited information that you publicly post on the Site. To request the removal of this information, please contact us using the contact information below and provide the email address associated with your account and a statement you live in California. We ensure that the data is not publicly displayed on the Site, but please note that the data may not be completely or comprehensively removed from all of our systems (e..B backups, etc.).

CCPA Privacy Policy

Der California Code of Regulations definiert einen “Resident” wie:

(1) any person who is in the State of California for any purpose other than temporary or temporary, and

(2) any person domiciled in the State of California who is temporarily or temporarily outside the State of California

All other persons are defined as “non-residents”.

If this definition of “resident” applies to you, we must comply with certain rights and obligations with respect to your personal data.

What categories of personal information do we collect?

In the last 12 (12) months, we have collected the following categories of personal data:




A. Identifikatoren

Contact details such as real name, alias, postal address, telephone or mobile phone contact number, unique personal identification, online ID, internet protocol address, e-mail address and account name


B. Categories of Personal Data listed in the California Customer Records Statute

Name, contact information, education, employment, employment history and financial information


C. Protected Classification Characteristics under California or Federal Law

Gender and date of birth


D. Commercial information

Transaction information, purchase history, financial data, and payment information


E. Biometric information

Fingerprints and speech essays


F. Internet or similar network activities

Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and ads


G. Geolocation data

Device location


H. Audio, electronic, visual, thermal, olfactory or similar information

Images and audio, video, or call recordings created in connection with our business activities


I. Vocational or employment-related information

Business contact details to provide you with our company-level, job title, work history and professional qualifications when you apply to us


J. Bildungsinformationen

Student records and directory information


K. Conclusions from other personal data

Conclusions from the personal data collected above to create a profile or summary, e.B. on a person’s preferences and characteristics


We may also collect other personal information outside of these categories when you interact with us personally, online, or by phone or post in connection with the following persons:

  • Get help through our customer support channels;
  • participation in customer surveys or competitions; And
  • Facilitate the provision of our services and to answer your enquiries.

How do we use and share your personal information?

For more information about our data collection and sharing practices, please refer to this Privacy Policy.

You can contact us by email at or by reference to the contact details at the end of this document.

If you use an Authorized Agent to exercise your opt-out right, we may reject a request if the Authorized Agent does not provide proof that it is effectively authorized on your behalf.

Will your information be shared with others?

We may share your personal data with our service providers in accordance with a written contract between us and any service provider. Each service provider is a for-profit company that processes the information on our behalf.

We may use your personal data for our own business purposes, e..B. for internal research on technological development and demonstration. This does not apply to the “sale” of your personal data.

CBD EU Trade has not disclosed or sold any personal data to third parties for business or commercial purposes in the last 12 months. CBD EU Trade will no longer sell personal data owned by website visitors, users and other consumers.

Your rights in relation to your personal data

Right to erasure of data – request for deletion

You may request the deletion of your personal data. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided for by law, such as (but not limited to) the exercise of his right to freedom of expression by another consumer, our compliance requirements arising from a legal obligation or processing that may be necessary to protect against illegal activities.

Right to information – request to know

Depending on the circumstances, you have a right to know:

  • whether we collect and use your personal information;
  • the categories of personal data we collect;
  • the purposes for which the personal data collected is used;
  • whether we sell your personal data to third parties;
  • the categories of personal data that we have sold or disclosed for business purposes;
  • the categories of third parties to which the personal data has been sold or disclosed for business purposes; And
  • for the collection or sale of personal data for business or commercial purposes.

Under applicable law, we are not required to provide or delete consumer information that is de-identified in response to a consumer request, or to re-identify individual data to verify a consumer request.

Right to non-discrimination in the exercise of a consumer’s data protection rights

We will not discriminate against you if you exercise your privacy rights.


Upon receipt of your request, we will need to verify your identity to determine that you are the same person about which we have the information in our system. These verification efforts require that we ask you to provide information so that we can match it with the information you have previously provided to us. For example, depending on the type of request you submit, we may ask you to provide certain information so that we can reconcile the information you provide with the information we have already stored, or we may contact you using a method of communication (e..B phone or email) that you have previously provided to us. We may also use other verification methods, depending on the circumstances.

We use personal information provided in your request only to verify your identity or authority in order to make the request. As far as possible, we will avoid requesting additional information from you for the purpose of verification. However, if we are unable to verify your identity from the information we already manage, we may ask you to provide additional information for the purpose of verifying your identity, as well as for security or fraud prevention purposes. We will delete this additional information as soon as we have completed the verification by you.

Other data protection rights

  • You can object to the processing of your personal data
  • You can request the correction of your personal data if it is incorrect or no longer relevant, or restrict the processing of the data
  • You can designate an authorized agent to submit an application on your behalf under the CCPA. We may reject a request from an authorized representative who does not provide any evidence that he may act effectively on your behalf in accordance with the CCPA.
  • You may request that you unsubscribe from the future resale obligation of your personal data to third parties. Upon receipt of an opt-out application, we will act as soon as possible on request, but no later than 15 days after the date of application.

To exercise these rights, you can contact us by email at or by reference to the contact details at the end of this document. If you have a complaint about how we handle your data, we would like to hear from you.



In short, yes, we will update this notice as necessary to comply with the relevant laws.

We may update this Privacy Policy from time to time. The updated version is indicated by an updated “Revised” date, and the updated version takes effect as soon as it is available. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by sending a notice directly. We encourage you to read this Privacy Policy regularly to be informed of how we protect your information.


If you have any questions or comments about this notice, you can send us an email to or by post to:

CBD EU Trade
Postbus 593
5700AN, Helmond
The Netherlands


Based on the laws of your country, you may have the right to request access to, change or delete the personal information you collect from you. To review, update or delete your personal data, please visit: We will respond to your request within 30 days.